Telecommunications Sales Mastery Academy AKA ABC Communications
We Develop individuals and leaders. We assist sales teams to excel in sales and we teach individualsteam members effective communication between each other and with customers .
We get agents to cooperates in ensuring the betterment of the whole team and alternately the company.Our teaching and training sessions are fun filled, to ensure that you achieve your goals of becoming award winning sales agent's,.Top ranking team leaders and managers.
TAKE ACTION TODAY! JOIN OUR ACADEMY NOW AND TRANSFORM YOUR SALES CAREER, AND THAT OF UOUR COMPANY. CALL NOW!!!
Successful candidates , may be placed in jobs offered by our partners.
All trainees will intern at our call centre ABC COMMUNICATION enabling agents acquire real life experiences.
Transforming Talent into Sales Superstars.One of our main objectives is to see better customer service in South Africa. We make customer service training a high priority at our Academy. Our training programs are tailored to each type of business you deal in.whether you or your staff are dealing with customers telephonically, or face to face or virtually we have a solution to suit your needs. Our programs have been adapted from real life examples keeping in mind that customers are the heart and soul of business. Without customers business has no meaning. Today's customers don't take nonsense from service providers.We educate everyone engaging in customer engagement every skill required to be the best of THE BEST.So trust us to ensure your voice is represented in everyone we train.
CREATING GREAT MANAGERS
Many managers out there have no people's skills, making their teams uncooperative and bring out rebellion from their staff. Our programs train and educate managers the correct, management skills, empathy soft skills, we engage in continuos coaching and engagement with our trainee managers through out their career, offering support when and where needed.
We polish every skill involved in producing productive and effective management.
Once again our courses are based on real life examples from successful international businesses
They learn
how to incentivize agents to reach targets
Get results in high productivity
Engage with agents and peers getting feedback and ensuring everyone is on the page of understanding
They will learn to identify leaders recognise troubling issues as well as recognise and award achievement.
They are taught accountability to both agents and superiors. They must self motivated by a success mindset and account for success.
Every duty they perform will be discussed and worked on. We ensure every management tasks are enjoyed .
We do individuals or group of 5 to 10 people
Preferably a12 month program.
Courses are available for online training and inhouse for the best results.
TEAM LEADER PROGRAM
Mainly for companies we offer a inhouse TEAM LEADER PROGRAM. We will recognise your leaderswhenwedoour Pre training assessment.
Calls Will be assessed for quality and other fine skills.weak points and strenghts will assist us design a suitable training package.
We will ensure these TEAM LEADERS are polished to fit in with future management roles that may become available.
Purses will benefit. All customer engagement businesses, call centres, retail stores, medical facilities, government offices. People interested in sales and customer service.Most courses are offered both in-house and online.
Preferably 12 months of 3 sessions per week.
Let us perfect your customer engagement employees
.calltoday
Gallery
Our fully trained superstars will then be employed as telesales agents if unemployed. You will be placed according to your level of performance. This immediately assists agents covering the gap of having no previous experience, when applying for jobs in future.However only agents who qualify for our criteria will be considered. We DO NOT employ you if you are working already at time of joining the academy. We DO NOT graduate, or employ students that do not meet the level of training and calibre we expect.
We DO NOT REFUND FEES!!
All our trainess have gone on to be superstars in their fields!!s
Team
Tommy Naidoo
Financial manager
As the Financial Manager, Tommy Naidoo plays a crucial role in managing the team's financial resources and ensuring compliance with accounting standards and regulations.
Padhmavathie Naidoo
CEO
Padhmavathie Naidoo, in her capacity as the CEO, is responsible for making major corporate decisions, managing the overall operations, and resources of the company.
Leeanne Ramdharee
Quality Assessor
Leeanne Ramdharee, in her role as a Quality Assessor, is responsible for meticulously evaluating processes and outputs to guarantee excellence.
Molly Naidoo
Sales trainer and coach
Molly Naidoo works closely with the sales team to identify training needs and develop customized coaching plans.
Promo .for end 2024 enroll now save R1000.
CONTACT US TODAY EMAIL: agenttraining2019@mail.com
Services
Face-to-Face Selling Skills
Our training programs help you develop the confidence and skills needed for successful face-to-face sales interactions.
Become an award winning sales agent
Enhance your ability to effectively close sales. Become proficient in rebuttal handling. Take your skills to new heights by being trained in soft skills, empathy and much, much more
Team Leader
Learn the art of effective communication over the phone, and master techniques to boost your sales. Use your success to gain confidence. Learn unique Leadership skills. Upskill in Upselling, and Upgrading clients portfolio's. Learn to coach and assist your team.
Telephonic Sales Training
We provide comprehensive training for mastering telephonic sales techniques, turning sales people into super stars.
Customer Service Excellence Course
Our customer service excellence course equips individuals with skills to assist customers with queries, problems, and incoming call handling.
Face-to-Face Selling Workshop
We offer specialized workshops for excelling in face-to-face selling, turning managers into successful people persons.
Sales Management Leadership Program
Our program focuses on training managers to be successful people persons and effective leaders in the sales industry.
Telephonic Selling Training
Comprehensive training program to enhance telephonic selling skills, including effective communication, objection handling, and closing techniques. Join us to boost your sales performance and achieve your goals.
Face to Face Selling Mastery
Elevate your face-to-face selling capabilities with our intensive course, covering persuasive techniques, customer engagement, and problem-solving strategies. Be prepared to exceed your targets and surpass your competition.
Customer Query Handling Certification
Enroll in our certification program to develop exceptional customer query handling skills, including resolving problems, managing inquiries, and delivering outstanding customer service. Gain the expertise to delight customers and build lasting relationships.
Sales Management Leadership Development
Empower your sales managers with our leadership development program, fostering strong interpersonal skills, team building, and motivational strategies. Transform your managers into influential leaders who drive success and foster a winning team culture.
Telephonic Sales Training
Comprehensive training program focused on telephonic sales techniques, persuasion, and customer engagement. We equip sales professionals to excel in phone-based selling, converting leads into sales, and providing exceptional customer service.
Services
Outbound Sales
Our highly qualified agents will market your products with professional and empathetic approach. Agents are trained to represent the customers company's name with respect. Our superstars, will close sales to the customers satisfaction, as we provide a service to customer, we do not sell to satisfy the agent. every sale is either confirmed by our confirmation team in a diplomatically calling the client back , or by listening and monitoring calls. We do not tolerate fraudulent behavior. We will not submit sales that are doubtful. As your company representative you can rest assured of quality business at all times. We are in the people business. Customer comes first. HIRE US TODAY We handpick agents according to the product you want us to sell. Or the type of leads you want us to generate!!
IINBOUND CUSTOMER CARE AND SALES
We provide TOP QUALITY customer service. Our agents will not allow an incoming call to ring more than twice, we understand the frustration of waiting for someone to respond. Agents are trained in FIRST CALL RESOLUTION We obtain 100% of all relevant information that an agent would need in order to assist a customer. We cover all possible scenarios of why a customer will call in, subsequently prepare our agents to handle these issues. Should the law of MURPHY throw us a curveball, our agents are ready to take the next best action. We keep customers informed at all levels of progress on complaints or faults that are being handled. Agents direct calls efficiently to relevant departments or service providers. The customer is also notified, should the issue require a call back from your technical department. Our highly competent service ensures your customers are happy. Agents are also highly trained in handling irate customers. We use exceptional soft skills and intense listening skills to appease any kind of caller. HIRE US TODAY!! LET US HANDLE TO CUSTOMER SERVICE & SUPPORT WHILE YOU CONTINUE BUILD YOUR BUSINESS EMAIL.
sales
Rated as Top 10 BPO partners in South Africa. Sales on behalf of clients, Lead generation, Cold Calling, Closing sale effectively.
out source your agent training
we will equip your agents with a vast knowledge of sales techniques and closing skills. We convert sales agents into award winning superstars let us train them to respect and assist your customers with the highest level of professionalism. We teach soft skill, listening skills and lots lots more
Contact
- Umhlanga Rocks, uMhlanga, South Africa
- +27-659151052 - South Africa
- agenttraining2018@mail.com
- Mon-Fri - 08:00-19:00
Interested in improving your sales ability and learn other skills. Email us today or WhatsApp contact info for a callback. Privacy policies apply in line with POPPIACT
